Effective Date: March 6, 2026

Iceavik Nordic Wellness (“Iceavik,” “we,” “our,” or “us”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Canadian privacy laws.

By accessing our website, booking services, purchasing gift cards or memberships, or visiting our facility, you consent to the practices described in this policy.

Personal Information We Collect

We collect personal information that is necessary to provide our services and operate our business, including:

  • Name
  • Email address
  • Phone number (including SMS/text communications)
  • Date of birth (for age verification where required)
  • Government-issued photo ID (for age verification only; not retained unless required by law)
  • Billing and payment information
  • Booking history and preferences
  • Membership and gift card details
  • Health intake information for treatments
  • Communication preferences
  • Any information you voluntarily provide when contacting us

We may also collect limited technical information when you visit our website, such as IP address, browser type, and site usage data.

How We Use Personal Information

We use personal information only for legitimate business purposes, including:

  • Processing bookings, gift cards, memberships, and payments
  • Verifying age and eligibility for services
  • Communicating with you regarding bookings, purchases, or accounts
  • Sending email and SMS confirmations, reminders, updates, and marketing communications (where consent has been provided)
  • Managing memberships, accounts, and guest records
  • Conducting health and safety screening for treatments
  • Improving our services, website, and guest experience
  • Ensuring the safety and security of guests, staff, and property
  • Meeting legal, regulatory, and insurance requirements

Iceavik does not sell or rent personal information.

Email and SMS Communications

If you provide your email address or phone number, you may receive transactional messages such as booking confirmations, reminders, or important service updates.

With your consent, you may also receive promotional or marketing communications. You may unsubscribe from marketing emails at any time using the link provided, and you may opt out of SMS marketing by replying “STOP.”

Health Information

For certain treatments, guests are required to complete a confidential health intake form. This information is used solely to determine treatment suitability and ensure services are delivered safely.

Health information is accessed only by authorized staff and practitioners and is retained only as long as necessary for operational, legal, or regulatory purposes.

Gift Cards and Memberships

When you purchase gift cards or memberships online, we collect the information required to process the transaction and manage your account.

Payment information is processed securely through third-party payment processors. Iceavik does not store full credit card numbers.

Booking and Management Systems

Iceavik uses third-party software platforms to manage bookings, memberships, gift cards, and guest communications. This may include Cojilio, and in the future Zenoti or Mangomint.

These providers access personal information only as required to perform services on our behalf and are contractually obligated to protect personal information in accordance with applicable privacy laws.

Guest Phones and Photography

Guests are permitted to bring and use personal phones and devices within the spa. Iceavik does not restrict personal photography and cannot control or monitor photos or videos taken by guests.

By entering the facility, guests acknowledge that other guests may use personal devices in public areas. Iceavik is not responsible for images or recordings captured by guests.

Personal devices are not permitted in private areas such as change rooms or washrooms.

Sharing of Personal Information

We may share personal information with trusted third parties only as necessary to operate our business, including:

  • Payment processors
  • Booking and management software providers
  • IT and security service providers
  • Legal, accounting, or insurance professionals

Personal information is not shared for purposes unrelated to the operation of Iceavik.

Data Security

Iceavik takes reasonable administrative, technical, and physical measures to protect personal information against loss, theft, unauthorized access, disclosure, or misuse.

Retention of Information

Personal information is retained only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal, regulatory, or insurance requirements.

Access and Corrections

Guests may request access to their personal information or request corrections if information is inaccurate or incomplete. Requests can be made using the contact details below.

Changes to This Policy

This Privacy Policy may be updated from time to time to reflect changes in our practices or legal requirements. The most current version will always be available on our website.

Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact us here.