What is the Nordic experience?
The Nordic experience is a wellness journey built around a cycle of heat, cold, and rest. Guests move through saunas, steam rooms, hot pools, cold plunges, and quiet relaxation areas at their own pace to promote relaxation, circulation, and overall well-being.
How long can I stay?
Your booking time is your arrival time. From that time onward, you are welcome to enjoy the Nordic experience until close of day. Entry prior to your booked arrival time is not permitted.
Do I need a reservation?
Reservations are strongly recommended to ensure availability, particularly during peak periods.
All massage treatments must be booked in advance. The Nordic experience can also be reserved ahead of time.
If your preferred date or arrival time is fully booked, we recommend checking the online booking system regularly, as availability may open due to cancellations or changes in capacity.
Guests without a reservation for the Nordic experience may have two same-day options:
- Walk-In Availability
Guests may visit the spa in person to inquire about same-day access. Walk-in entry is subject to availability and may not be possible if the spa is at capacity. - Wait List
When capacity is reached, a wait list may be offered. Entry from the wait list is not guaranteed.
What should I bring?
We recommend bringing:
- A swimsuit
- Flip-flops or sandals
- A reusable water bottle
Towels, robes, and lockers are provided. Guests are encouraged to leave valuables at home.
Are phones allowed?
Yes, personal phones are permitted throughout the spa. Guests may take photos; however, we ask that you respect the privacy of others and avoid capturing identifiable images of other guests without their consent.
Phones and personal devices are not permitted in change rooms or washrooms.
Will there be cameras on site?
Yes. For the safety and security of guests, staff, and property, video surveillance is used in select public areas of the facility. Cameras are not located in private spaces such as change rooms or washrooms.
Is the Nordic experience suitable for everyone?
Most guests can enjoy the Nordic experience comfortably. If you are pregnant, have a medical condition, or have health concerns, we recommend consulting a healthcare professional before your visit. Guests participate at their own discretion and should listen to their bodies.
Can I receive treatments if I am taking medication or have health concerns?
Guests who are taking medication or managing health conditions are encouraged to consult their healthcare provider prior to their visit. Certain treatments may not be appropriate depending on individual circumstances.
Guests are required to complete a confidential health intake form before treatment. Your Massage Therapist or Technician will review this information with you to ensure services are provided safely. In some cases, a note from a medical professional may be requested.
I am pregnant. Can I book a massage or enjoy the Nordic experience?
Prenatal massage services are available. All Massage Therapists and Technicians are trained to provide care appropriate for pregnancy. Please indicate pregnancy at the time of booking so the appropriate service can be arranged.
The Nordic experience may not be recommended during pregnancy due to temperature contrasts. Guests who are pregnant should consult their healthcare provider before participating.
What treatments do you offer?
In addition to the Nordic experience, Iceavik offers a range of spa treatments including facials, body scrubs, relaxation massage, and other wellness services. Registered Massage Therapy (RMT) services are offered separately.
Can I use my insurance for treatments?
Insurance coverage applies only to eligible Registered Massage Therapy (RMT) services. Other spa treatments are not insurable.
Do you offer gift cards?
Yes. Gift cards are available for purchase and can be used toward Nordic access and spa services. Gift cards are non-refundable and have no cash value.
Do you offer memberships?
Yes. Iceavik offers a limited number of memberships with exclusive benefits. Membership details, terms, and availability are available on our website.
What is your cancellation policy?
Cancellations made within 72 hours of the scheduled arrival time are subject to a 50% charge of the applicable service or Nordic pass fee.
No-shows will be charged the full day fee.
Can I leave the spa and return later the same day?
No. While there is no set time limit once you arrive, re-entry is not permitted. Guests who leave the property for meals or any other reason will not be able to return later in the day.
I’m not feeling well. Can I still use the spa or receive a massage?
For the health and safety of all guests and staff, anyone experiencing symptoms of illness is asked to postpone their visit.
Guests showing symptoms such as fever, cough, nausea, runny nose, vomiting, or diarrhea may be denied entry. Practitioners reserve the right to decline providing treatments if a guest is unwell.
Are alcohol or cannabis permitted?
Guests are strongly discouraged from consuming alcohol or cannabis prior to their visit. Personal alcoholic beverages, cannabis, or other recreational drugs are not permitted on site.
Iceavik reserves the right to deny or discontinue spa access to any guest who appears to be under the influence.
What happens in rain or poor weather?
Iceavik is designed to be enjoyed year-round, including in rain, snow, and colder temperatures. Indoor spaces are available for guests to warm up or dry off.
During thunderstorms, outdoor pools may close temporarily due to lightning, in accordance with safety guidelines. Indoor areas, including lounges and the bistro, remain available.
In the event of severe weather warnings or road closures, guests who are unsure about travelling are encouraged to call ahead. Operational updates will be shared on the website or official social media channels as needed.
Do you offer overnight accommodations or lodging packages?
Iceavik is a day spa and does not offer overnight accommodations on site. A variety of hotels and short-term accommodations are available nearby.
From time to time, Iceavik may partner with local accommodations to offer spa packages. Any available packages will be listed on our website.
What is the minimum age to enjoy the Nordic experience?
Guests 16 years of age and older may enjoy the Nordic experience without supervision.
Guests aged 14 and 15 are welcome when accompanied and supervised at all times by a parent or legal guardian.
Guests must be 18 years of age to receive massage treatments.
A valid government-issued photo ID may be required at check-in. Guests who appear to be under 25 years of age may be asked to provide identification.
The temperature of all installations remains the same for all guests.
What is considered a parent or legal guardian?
A parent or legal guardian includes a biological, adoptive, foster, or step-parent, as well as any individual who has assumed responsibility for the care and supervision of a minor or has a legal obligation to do so.
Siblings are not considered parents or legal guardians unless they have formally assumed responsibility for the minor’s care or have a legal duty to provide such care.
An adult accompanying a minor as part of a couple or pair is not considered a parent or legal guardian unless they meet the criteria above.
What happens if a minor arrives without a parent or legal guardian or without proper ID?
Guests who do not meet age requirements, who arrive without required supervision, or who cannot provide valid government-issued photo identification will not be permitted to access the spa.
Guests are encouraged to arrive prepared with appropriate identification to avoid disappointment.
Is the spa quiet?
Yes. Iceavik is a shared wellness environment. Quiet voices are encouraged throughout the spa to maintain a peaceful atmosphere for all guests.
Where are you located?
Location details, directions, and parking information can be found under About Us → Location & Directions on our website.
How can I contact you?
For additional questions, please visit our Contact Us page or reach out by phone or email.